Makeni, Zambia is the home of the Emperor Palace Casino (EPC) is located in a suburb of Lusaka. EPC offers the premiere gaming experience. EPC opened doors in March 2016 at Embassy Mall, Makeni – Lusaka which is an upcoming Casino strip. The Casino measures 1390 square meters, one of the largest Casinos in Lusaka, Zambia. Best Casino & Night Club Lusaka, Zambia. Not exclusively would this be able to gadget give you bearings to almost any area on the planet, yet it can likewise give helping quick access to the web, enabling it to answer cloud questions, do entangled math conditions in a moment, interpret remote tongue and, obviously, enable you to play gambling casino games anyplace, whenever.
Welcome to Jobsjobscareers. This website helps you to achieve your career dream by connecting you to vacancies from Top Companies in Zambia. Job Seekers also have the opportunity to access the best articles for career growth and development. We strongly advise graduates to beware of fake job alerts and to make sure not to pay money before getting a Job. All job vacancies are free, you don't pay to apply
- Company: Emperor Palace Entertainment
- Location: Zambia
- State: Lusaka
- Job type:Full-Time
- Job Category: Customer Service Jobs in Zambia
Emperor Palace Entertainment is a Media, entertainment and online sports betting company integrating strategy, creativity and technology to provide unique customized media and entertainment solutions. Our Group is headquartered in Lusaka, Zambia in the Southern part of Africa. Our Group is in the business of event management; brand activation and promotion, exhibition management as well as Digital Media and Tour marketing. We offer personalised consultation, as we understand to create a unique solution for you, we need to deeply understand your specific needs and requirements. The candidate we are looking for will;
Have proven customer support experience.
Have familiarity with CRM systems and practices.
Have customer orientation and ability to adapt/respond to different types of characters.
Have Excellent communication and presentation skills.
Ability to multi-task, priorities, and manage time effectively.
Effectively manage large amounts of incoming email/chat/calls.
Identify and assess customer's need to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication
Good telephone manner, including clear speech, the ability to understand people with speech impediments and unusual accents, and excellent manners.
Willing to work during night shifts and public holidays
Duties:
Welcome to Jobsjobscareers. This website helps you to achieve your career dream by connecting you to vacancies from Top Companies in Zambia. Job Seekers also have the opportunity to access the best articles for career growth and development. We strongly advise graduates to beware of fake job alerts and to make sure not to pay money before getting a Job. All job vacancies are free, you don't pay to apply
- Company: Emperor Palace Entertainment
- Location: Zambia
- State: Lusaka
- Job type:Full-Time
- Job Category: Customer Service Jobs in Zambia
Emperor Palace Entertainment is a Media, entertainment and online sports betting company integrating strategy, creativity and technology to provide unique customized media and entertainment solutions. Our Group is headquartered in Lusaka, Zambia in the Southern part of Africa. Our Group is in the business of event management; brand activation and promotion, exhibition management as well as Digital Media and Tour marketing. We offer personalised consultation, as we understand to create a unique solution for you, we need to deeply understand your specific needs and requirements. The candidate we are looking for will;
Have proven customer support experience.
Have familiarity with CRM systems and practices.
Have customer orientation and ability to adapt/respond to different types of characters.
Have Excellent communication and presentation skills.
Ability to multi-task, priorities, and manage time effectively.
Effectively manage large amounts of incoming email/chat/calls.
Identify and assess customer's need to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication
Good telephone manner, including clear speech, the ability to understand people with speech impediments and unusual accents, and excellent manners.
Willing to work during night shifts and public holidays
Duties:
Casino operator means, (i) a Qualified Casino Operator or (ii) a third party casino operator who holds all necessary approvals, consents and licenses required to operate the Casino Component of the Property under all applicable Legal Requirements, who is operating the Casino Component of the Property in accordance with the terms and provisions of the Mortgage Loan Agreement pursuant to a Casino. At most casino properties the bulk of gaming revenues are derived from slot machines. It is therefore imperative for casino operators to effectively manage and cultivate the performance of this department. A primary task for the casino operator is planning and deciding the mix of slot machines in order to maximize performance. Actual - This means exactly what you think it is. Casino operators tend to look at a theoretical measurement when determining a reinvestment strategy because it eliminates the swing of actual good or bad luck on any one visit. As marketers, we typically look to 'actual' win or loss as a secondary option for determining a reinvestment strategy.
Supervise day-to-day operations in the customer service department.
Respond to customer service issues in a timely manner.
Create effective customer service procedures, policies, and standards.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Implement an effective customer loyalty program.
Maintain accurate records and document all customer service activities and discussions.
Assess service statistics and prepare detailed reports on your findings.
Train new customer service agents.
Manage the approved budget of the customer service department.
Competences:
Gambling wallpaper hd. Must have betting experience and knowledge
Must be able to speak English fluently. (Ability to speak Hindi is an added advantage)
Empathy
Patience
Problem solving skills
Friendly
Teamwork
Effective listening
Time Management
Attentiveness
Requirements:
Emperor Palace Casino Lusaka Buffet
Bachelor's degree in Business Administration or relevant field.
A minimum of 2-5 years' proven experience in a customer service position.
Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.
Zambian or Indian with the ability to speak Hindi will be an added advantage.
Emperor Palace Casino Lusaka Casino
Method of Application
Submit your CV to [email protected]
Emperor Palace Casino Lusaka Hotel
